If you supply an ePub file, you can expect your file to be delivered to our partners within 5 business days. If you supply a file that needs conversion, it can take up to 8 business days for conversion, depending on the file format submitted, the number of pages in the book, and the amount of graphic elements (photographs, artwork, illustrations, charts, tables, graphs, etc.) included in your book. After your file has been converted, you will received a proof of the .epub and .mobi files. Once you have approved the proofs, your eBook will begin the delivery process within 24hrs.
You can follow the progress of your project by clicking on the Book Manager link on the menu to the left. Then click on Active to see the distribution status:
If the status at a retail partner is "Delivery Requested" it means your eBook is ready for delivery. Your eBook will be delivered within the next 5 business days.
If the status at a retail partner is "Encoding requested" it means we have submitted your eBook to the online store, and they have asked us to provide additional technical or descriptive information. You will only be contacted if we need that information from you. In most cases we can provide the information from your original sign up.
If the status at a retail partner is "Delivered" it means your eBook has been delivered to that partner.