Are you logging into the correct website account?
BookBaby has two different sites.
One is called the Main Author site - www.bookbaby.com
This is where authors address their self publishing needs
The other site is for fans to purchase books -store.bookbaby.com
While you can use the same log in for both sites, each site is unique and uses different processes. They are not linked in any way and require registration to create and save information on each site.
If you are on the correct website, be sure to use your full email as your log in username. You can click on the Forgotten password link at any time.