We're happy to make changes to the design proofs we create for you. However, there is a way to submit your requests that works most efficiently, and that's to follow the instructions in the Design Proof Reference Guide you received shortly before your proofs were issued.
When it comes to editorial changes, the designers don't do any manual typing into your manuscript or cover proof. Instead, they'll make text edits by copying from an itemized list of corrections and pasting the text into your manuscript. This ensures that we input the text exactly as you've supplied it, without introducing errors ourselves.
For design corrections, we need the request described clearly and concisely, so that the designer can make the necessary adjustments to the file settings and styles and apply them to the document.
The designer will then plan the best course of action and work through this list, item by item, marking each one off as completed.
When a marked-up or annotated PDF is supplied for correction, it causes several problems. First, the designer is required to page through the entire document, hunting for notes or markup and transcribing them into a list, which significantly increases the amount of time to make revisions and heightens the potential for error. It also may be that you included handwritten notes, and if your designer can't read your handwriting, it will cause delays as we'll need to reach out and ask for clarification.
To make sure that we're completing your revisions as accurately and as expeditiously as possible, we require an itemized list of corrections, in live and normally-wrapping text, from which the designer can work. This list must be sent through the online form at the time of rejection. Please refer to the Design Proof Reference Guide for the format in which we require editorial corrections to be supplied (as well as instructions on how to supply requests for design revisions).