Thanks for reaching out! Your order is currently in the Metadata Optimization phase, where our marketing team reviews your metadata and offers suggestions for improved keywords, book description, etc. as applicable. We will be able to reopen this project and allow you to submit a new manuscript once the Metadata Optimization phase is complete.
Please keep an eye out for the email letting you know the proof of your metadata is available for review in your MyAccount. Once you have reviewed and submitted your finalized metadata, please either respond to this email or call us at Support and we can reopen this project to you!
You can reach our production support number at 877-961-6878 and then by choosing option 2. Our team is available from 9AM to 5PM EST, Monday through Friday.