General FAQ

Log In Questions

• Help! I'm not able to access your website - Error code 1020
• I'm having trouble logging into My Account. It keeps saying that my email is invalid. What do I do?
• How do I close my account?
• What if I forgot my username or password?
• Where do I log into My Account?
• How do I login to my BookBaby Author account?

Billing, Payments and Sales Tax

• I live overseas but have a US bank account. How do I set that up?
• What is backup withholding?
• What is FATCA?
• How do I get my tax form?
• I just received a statement that says I have a credit. How do I get that refund?
• What forms of payment do you accept?

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Artwork and Manuscript Concerns

• Uh-oh - we found an issue with your order!
• How to Format Editorial Corrections
• What is a print-ready or press-ready file?
• Reviewing color critical books.
• Should I include crop marks, registration marks, and color bars in my files?
• Is my book explicit/Should my book be marked as explicit?

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Shipping

• What should I do if I received damaged books?
• How can I tell if my order has shipped?
• How do I change my shipping address?
• Are there any customs or duties charged on my order shipping outside of the US?
• Will you drop ship for me?
• How will you ship my books?

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General FAQ

• How do I update my primary contact email address?
• How can I update my address in your records?
• How can I get a jpg of my cover artwork?
• How can a customer leave a review on Amazon for my book?
• Can I coordinate the printing of my book locally since I'm located outside of the US?
• Can I list more than one genre or sub genre for my book?

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